Job Responsibilities

• Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the RH technology environment.
• Provide inputs to RH administrative business processes mapping and support implementation of internal Standard Operating Procedures (SOPs).
• Provide ICT support for key events and provide video/audio conferencing support for hybrid meetings. 
• Provide ICT help desk support to colleagues in other agencies. 
• Provide input to preparation of results-oriented workplans. 
• Support the use of ERP functionality for improved business results and improved client services.
• Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.
• Assist in the installation of commercial and in-house developed software and related upgrades.
• Monitor file server traffic, usage and performance on a frequent and regular basis.
• Assist in cloud-based backup and restoration procedures for local drives. 
• Provide support to users in virus detection, removal, and prevention. Assist in upgrading patch and anti-virus programs on a timely basis.
• Respond to user needs and questions regarding network access.
• Assist in trouble-shooting and monitoring of network problems.
• Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts in cooperation with the Procurement Unit.
• Maintain the filing system ensuring safekeeping of confidential materials. 
• Participate and assist in the organization of training for the RH staff on ICT issues.
• Provide sound contributions to knowledge networks and communities of practice.