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ICT Assistant

Category: IT/Telecommunication

Job Description

2Pi-Jobs is acting as an Employment Agency in relation to this vacancy

Job Responsibilities

  • Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the RH technology environment.
  • Provide inputs to RH administrative business processes mapping and support implementation of internal Standard Operating Procedures (SOPs).
  • Provide ICT support for key events and provide video/audio conferencing support for hybrid meetings. 
  • Provide ICT help desk support to colleagues in other agencies. 
  • Provide input to preparation of results-oriented workplans. 
  • Support the use of ERP functionality for improved business results and improved client services.
  • Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.
  • Assist in the installation of commercial and in-house developed software and related upgrades.
  • Monitor file server traffic, usage and performance on a frequent and regular basis.
  • Assist in cloud-based backup and restoration procedures for local drives. 
  • Provide support to users in virus detection, removal, and prevention. Assist in upgrading patch and anti-virus programs on a timely basis.
  • Respond to user needs and questions regarding network access.
  • Assist in trouble-shooting and monitoring of network problems.
  • Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts in cooperation with the Procurement Unit.
  • Maintain the filing system ensuring safekeeping of confidential materials. 
  • Participate and assist in the organization of training for the RH staff on ICT issues.
  • Provide sound contributions to knowledge networks and communities of practice. 

Other Educational Qualification

  • Secondary education is required with formal training in IT systems, business software and/or web-based applications. Certifications in ITIL/hardware/software management/application and/or MCP are an asset.   
  • A university degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.


  • Experience working with user-centered designs and conducting user research and testing is desirable
  • Fluency in Spanish and English is required.


  • Negotiable

Posted By

UNDP - United Nations Development Programme

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Job Summary

  • Salary: Negotiable
  • Job Type: Full Time
  • Job Location: Panama
  • Employment Type: Contractual
  • Experience: 5 to 6 Year (s)
  • Vacancy: Not Specific
  • Gender: Any
  • Published on:May 22, 2023
  • Application Deadline: June 30, 2023
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