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Job Responsibilities
Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the RH technology environment.
Provide inputs to RH administrative business processes mapping and support implementation of internal Standard Operating Procedures (SOPs).
Provide ICT support for key events and provide video/audio conferencing support for hybrid meetings.
Provide ICT help desk support to colleagues in other agencies.
Provide input to preparation of results-oriented workplans.
Support the use of ERP functionality for improved business results and improved client services.
Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.
Assist in the installation of commercial and in-house developed software and related upgrades.
Monitor file server traffic, usage and performance on a frequent and regular basis.
Assist in cloud-based backup and restoration procedures for local drives.
Provide support to users in virus detection, removal, and prevention. Assist in upgrading patch and anti-virus programs on a timely basis.
Respond to user needs and questions regarding network access.
Assist in trouble-shooting and monitoring of network problems.
Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts in cooperation with the Procurement Unit.
Maintain the filing system ensuring safekeeping of confidential materials.
Participate and assist in the organization of training for the RH staff on ICT issues.
Provide sound contributions to knowledge networks and communities of practice.
Other Educational Qualification
Secondary education is required with formal training in IT systems, business software and/or web-based applications. Certifications in ITIL/hardware/software management/application and/or MCP are an asset.
A university degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.
Skills
Experience working with user-centered designs and conducting user research and testing is desirable
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