Job Responsibilities

• In compliance with best practice and interInational standards, provide case management, including direct psychosocial support, to vulnerable PWSN, particularly women at-risk, older persons and persons with disabilities. Case management services will include assessment of needs, development of an action plan for recovery, conducting referrals to relevant services, implementing the action plan and ensuring appropriate follow-up and case closure when appropriate;
• Support the identification of vulnerable PWSN, including through home visits, received referrals, and coordination with other stakeholders;
• Provide age- and disability-appropriate individual counseling for PWSN; including the provision of information on available services; to facilitate their inclusion in their community;
• Provide age- and disability-appropriate quality psychosocial support in mobile and static-safe spaces,
• Ensure timely filing and storage of PWSN data in relevant protection information management systems, in compliance with data protection policies, and ensure the confidentiality of case management data and information throughout the case management process, including protection referrals;
• Work closely with other DRC protection teams and external service providers to ensure access to relevant services in line with case plans and based on informed consent and ensure appropriate follow-up
• At all times, ensure the safety and respect of PWSN, their effective inclusion in activities, in addition to the confidentiality of their information and their right to access services without any discrimination;
• Prepare and submit weekly and monthly work plans in a timely manner with validation from the Protection Team Leader;
• Support the implementation of monitoring and evaluation tools and report on challenges in the implementation of the program;
• Participate in regular supervisory meetings to ensure adherence to standards of care and appropriate case management;
• Develop and maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers;
• Actively contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area of implementation;
• With the support of the Protection Team Leader, identify the need for and attend case conferences with relevant key actors when needed;
• Raise gaps in PWSN response services and referral protocols to the PWSN Protection Officer and Protection Team Leader;
• Immediately flag safety concerns to the Protection Team Leader throughout the case management process
• Any other duties relating to the nature of the job as directed by the Protection Team Leader or by the Protection Manager