Teamwork: The HGS Way of Life

27/09/2022

Job Life

Like continual growth, another one of the critical tenets of HGS life is teamwork. From a 23-member team, we have grown into a company spread across seven geographies and 73 sites. This couldn’t have been possible without collaboration. For many

Impact of Learning and Development at HGS

27/09/2022

Job Life

Key Terms used in the Customer Service Industry

27/09/2022

Job Life

Net Promoter Score, or NPS, is a customer satisfaction benchmark used to evaluate the chances of customers recommending the brand to their con

Preparing for Customer Service Jobs in Contact Centers

27/09/2022

Job Life

Much of the work in the customer service (CS) industry happens in real-time. Given the fast-paced and dynamic nature of work, it would help if candidates pay attention to honing certain capabilities to get off to a gr