Job Responsibilities

• Client Enrollment & Intake
• Conduct Introductory Calls followed by Orientation, Appraisal, and Assessment (Intake) appointments for all referred LEP/VESL/ES clients.
• Collect and record all required onboarding documents, assessments, and county-specific forms.
• Determine and enroll clients into the appropriate activity track (VESL, ES, or dual enrollment) based on English proficiency, goals, and county criteria.
• Maintain timely and accurate case notes in both the IRC database (ETO/Caseload system) and the Alameda County database (CalSAWs or other required platforms).
• Ongoing Case Management & Monthly Monitoring
• Conduct monthly follow-ups with all active clients to verify program participation, collect attendance, and address barriers.
• Communicate regularly with Alameda County Employment Counselors regarding client participation, progress, and any compliance concerns.
• Ensure monthly attendance reports, CASAS scores, and activity verifications are submitted to the county on time.
• Provide clients with referrals and resources within IRC (Immigration, Financial Coaching, Health & Wellness, etc.) and to external community-based partner agencies including adult schools, community colleges, workforce programs, and other service providers.
• Employment Support
• Provide one-on-one job coaching, including workplace expectations, resume development, job search skills, mock interviews, and career navigation.
• Coordinate and lead job readiness workshops aligned with LEP/ES program expectations.
• Identify appropriate job opportunities and guide clients through the hiring process when they are job-ready.
• Support retention services by following up with employers and clients to address post-placement issues.
• Maintain relationships with local employers and community partners to create pathways for training, volunteer work experience, and employment opportunities.
• VESL Coordination
• Refer clients to VESL programs at adult schools and community colleges based on location, English level, and client preference.
• Coordinate VESL activities and other services with adult school, social adjustment and other partners and ensure clear and consistent communication with them.
• Coordinate CASAS testing appointments and ensure scores are properly submitted to IRC and county staff.
• Follow up on monthly attendance from adult schools/community colleges and ensure compliance with participation requirements.
• Travel & Field Work
• Travel regularly to IRC’s main and satellite offices—Castro Valley, Fremont, Hayward, Oakland, Livermore, or others as needed—to conduct client intakes, assessments, and in-person meetings.
• Conduct occasional home visits or field-based appointments when programmatically required.
• Documentation, Reporting & Compliance
• Ensure accurate and timely completion of all county and IRC reporting requirements.
• Maintain organized digital and physical files in compliance with IRC and county audit standards.
• Monitor clients with county-mandated participation requirements and ensure any non-compliance is communicated and documented appropriately.
• Team & Cross-Agency Collaboration
• Coordinate closely with IRC’s Economic Empowerment team, VESL referral partners, and community-based social adjustment agencies for clients with additional needs.
• Participate in staff meetings, trainings, and required county coordination meetings.
• Assist in onboarding and supervising programs for interns and volunteers.
• Other Duties as Assigned
• Support special projects, pilot initiatives, and cross-department collaboration as needed.