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Emergency Response Officer

Category: Customer Support/Call Centre

Job Description

2Pi-Jobs is acting as an Employment Agency in relation to this vacancy.

Job Responsibilities

  • Overseeing the recruitment, induction, and training of new volunteers, and providing ongoing leadership and support to ensure high standards are met.
  • Participating in key meetings with local resilience forums and emergency planning teams to advise and assist their initiatives.
  • Engaging with local authorities, fire and rescue services, and community organisations to strengthen relationships and enhance community resilience.
  • Conducting thorough audits of equipment, vehicles, and supplies to ensure everything is operationally ready for any emergency situation.
  • Using data and identifying trends to improve new and existing services to expand the role and impact of the Red Cross.
  • Regularly working evenings, whether it’s conducting volunteer meetings or training sessions. In addition, you will be part of a 24-hour on-call rota, ready to support volunteers and manage emergency situations at a moment’s notice.

Skills

  • Excellent communication skills at a variety of levels.
  • Knowledge of the Devon and Cornwall area.
  • To be highly motivated, enthusiastic, and well-organised.
  • An understanding of how to improve service quality for the benefit of users and to develop services in line with needs.
  • Demonstrate strong IT proficiency, particularly with Microsoft Office, including experience in email management, word processing, and spreadsheet packages.
  • Have experience of maintaining effective working relationships internally and externally.
  • Ability and willingness to work unsociable hours, lone working, respond to emergency situations with 24-hour on-call duties, and have regular access to a vehicle.
  • Possess a full UK drivers licence for at least 2 years
  • Exhibit a strong commitment to working with volunteers. Provide training and support to empower them in responding to local incidents while upholding the values of the British Red Cross.
  • Interested? Closing date for applications will be 23.59 on Sunday 28th September 2025. 

Salary

  • Negotiable

Additional Salary Info

  • Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
  • Pension scheme: Up to 6% contributory pension.
  • Flexible working: We do our best to accommodate your preferred work style.
  • Learning & Development: Wide range of career opportunities + comprehensive learning.
  • Discounts: Access to Blue Light Discount Card and employee benefits platform.
  • Wellbeing Support: Access to mental health and wellbeing assistance.
  • Team Working: Support our mission in a collaborative team.
  • Cycle2Work: Lease a bicycle through the scheme.
  • Season ticket loan: Interest-free loan for commuting expenses.

Posted By


BRC - British Red Cross

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Job Summary

  • Salary: Negotiable
  • Job Type: Full Time
  • Job Location: United Kingdom
  • Employment Type: Permanent
  • Experience: 0 to 1 Year
  • Vacancy: Not Specific
  • Gender: Any
  • Published on:September 16, 2025
  • Application Deadline: November 16, 2025
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About the Company

  • Company Name: BRC - British Red Cross
  • Website: https://www.redcross.org.uk/
  • The British Red Cross (BRC) is the UK branch of the global Red Cross and Red Crescent Movement. It a volunteer-led humanitarian organization that provides support to people in crisis, both in the UK and internationally, without discrimination. The BRCwork focuses on connecting human kindness with human crisis, helping people prepare for, cope with, and recover from emergencies