Job Responsibilities

• Referral supervision
• Under the guidance of the Senior Health Manager, Supervise the implementation of the Cash in Hand modality and ensure that the set targets are met in time, maintaining high-quality service provision.
• Ensure that the health services provided are according to standard protocols and guidelines.
• Working closely with MOH clinics and the contracted health care facilities team to ensure providing the needed services to the clients of IRC based on their needs.
• Coordinating the process of issuing, distributing, and charging ATM cards regularly for the patients who are eligible to get the services through the cash in Hand modality.
• Collaborating with the patients closely to ensure they are getting the services needed and to help them overcome any challenges that may arise during the treatment.
• Checking and verifying patients’ records and documents to make sure that all the needed services have been delivered to the beneficiaries according to the SOPs of the IRC and MOH.
• Working closely with other departments like finance, supply chain, partnership, etc., to ensure providing the services to the clients.
• Assist the Senior Health Manager and the clinically relevant team to create Referral guidelines, SOPs, and other requested materials and documents.
• Assist in developing work plans to be met and done for implementing quality cash for health modality.
• Follow up closely with the Cohort of patients referred to MOH, ensure proper orientation was given for them, and participate actively to help them overcome the obstacles to access the health system.
• Ensure that all patients signed and oriented about the required documents, including the code of conduct and the treatment plans.
• Act as liaison officer/focal point for all the referrals conducted at the IRC health facility and regularly coordinate with the identified referral level health care facilities to ensure smooth and effective referrals of patients.
• Ensure proper registration and integration with referral systems and set up a referral feedback system for the referred patients so that the outcome of the referrals is known, and follow-up actions are taken if required.
• Work closely with Senior Health Manager to follow up on the cash for Health allocated budget and ensure proper control and best use of this budget line.
• Identify all patients requiring secondary care and emergency care; refer appropriately according to the health mapping referral system.
• Assist in Map and assess Jordan health services in Northern Governorates and other locations as needed.
• Assist in developing a network for hospital referrals: external consultations, , Examination, and issuing medical reports.
• Map and assess services available for refugees in Northern Governorates according to the needs like official NGOs, UN, services in Health.
• Follow the medical context in Northern Governorates regarding government health policies towards refugees and report to the health management.
• Assist IRC in organizing events for better understanding of IRC scope of work within the health community.
• Supporting the other health team members by providing technical guidance for the uncontrolled NCD patients and treatment plans.
• Handling the Health Education messages component for project and working closely with the rest of the health team members on educational topics to meet the needs on the ground.
• Reviewing the Essential Drug List (EDL) to add or remove the required medications and services based on the scope of work of the project.
• Collaborating with the Health Manager and Regional Pharmaceuticals Technical Advisor to modify the EDL, providing appropriate scientific justifications and tracking the EDL changes.
• Conducting health quality assessments for contracted facilities as needed
• Other duties assigned by the Senior Health Manager.