MHPSS Response Officer

2Pi-Jobs is acting as an Employment Agency in relation to this vacancy.
The MHPSS Response Officer (Assisted Voluntary Return) at IOM will provide psychological support and case management for migrants and returnees.

• Provide context-specific life-saving psychological first aid, basic psychological support interventions, and case management for migrants and returnees. Refer to the licensed medical officer any situation that requires emergency medical procedures, life-saving care, or similar medical interventions.
• Conduct individual protection screening, anamnesis, and protocol-based MHPSS assessment of migrants upon arrival, in line with standard institutional tools, identifying vulnerabilities and protection risks, documenting needs, and preparing individualized case plans.
• Provide case management services: follow up on cases, monitor progress, support service mapping, coordinate referrals to specialized services including legal, health, psychosocial, family tracing, GBV, as needed, and ensure continuity of assistance.
• Assist in the implementation of safe and dignified reception services, ensuring privacy, confidentiality, and informed consent; support with documentation and coordination with relevant authorities (e.g., consular, migration, local government).
• Conduct individual, and, when relevant, group counselling sessions to support migrant and returnees.
• Facilitate referrals to licensed medical professionals for any situation that requires emergency medical procedures, psychiatric assessment, lifesaving care, fitness to fly assessment, or other required medical interventions.
• Coordinate with Migration Health Division (MHD) Health Assessment Programme (HAP) psychiatrists, travel health, and other clinical experts as required.
• Participate in suicide-prevention and suicide watch activities by monitoring at-risk individuals, documenting observations, and coordinating referral to qualified medical professionals.
• Maintain accurate data collection and case notes in IOM’s case management systems (such as Migrant Management Operational Systems Application (MiMOSA) or other approved tools), ensuring data protection and confidentiality standards are met. Coordinate with the Protection Coordinator and other operational staff (health, psychosocial, logistics) to ensure service provision is timely and that operational constraints or gaps are identified and escalated.
• Perform other related duties as assigned.

• Master’s degree in Clinical Psychology, Clinical Social Work, Psychiatry, Psychological Counselling, Forensic/Criminal Psychology, or a related field from an accredited academic institution with two years of relevant professional experience; or,
• University degree in the above fields with four years of relevant professional experience.

• Experience working with migrants, civil society, and governments;
• Experience managing programming across multiple countries;
• Proven experience working with vulnerable persons and communicating with individuals who have complex needs;
• Experience working in programs that include a movement operations component is an advantage; and,
• Experience with IOM or other UN agencies, particularly working on assisted voluntary return and reintegration programs, is preferred.
• Skills
• Demonstrated writing, editing and presentation skills;
• Excellent computer skills: excellent knowledge of MS Word, Excel, PowerPoint and email/internet software, statistical analysis packages;
• Knowledge of UN cooperation frameworks and bilateral donor programming requirements;
• Ability to gather, consolidate, and attribute information from multiple sources;
• High degree of judgment and initiative, ability to work with a high degree of independence within assigned areas;
• Demonstrated interpersonal and teamwork skills; and,
• Proven ability to establish and maintain effective working relationships with people of diverse cultural and national backgrounds.
• For this position, fluency in English is required (oral and written).
• Working knowledge of another official UN languages (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators Level 2

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action-oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.