Job Responsibilities

• Address bugs reported or encountered in FAO software applications under management of Information Management unit.
• Provide remote and in person technical support to Implementing Partners, Mobile Money Operators, Money Vendors and traders when they encounter challenges while using FAO tools in project implementation.
• Provide technical support to FAO staff in various sectors as they utilize FAO Tools.
• Configure data collection mobile phones with ODK before commencement of data collection exercise by implementing parties.
• Configure ODK server forms with relevant data collection tools and project data.
• Extract collected data in relevant formats to present to sectors for analysis and upload to E-Platform to facilitate aid disbursement.
• Conduct training for Implementing Partners and other stakeholders that utilize FAO Tools.
• Conduct trainings for FAO staff utilizing FAO tools during project implementation.
• Prepare documents, presentations and videos to complement trainings and ease on boarding of new system users (Implementing Partners and FAO Staff).
• Update system documentation for various system modules as new features are added.
• Design and develop survey forms using XLS Forms according to project needs.
• Design and develop software solutions either as part of larger systems or stand alone in collaboration with other staff.
• Design and development of databases as may be required using MySQL, PostgreSQL and other open-source technologies.
• Development and implementation of SOPs and standard practices.
• Perform any other duties as required.