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Sr. ServiceNow System Administrator

Category: General Management/Admin

Job Description

2Pi-Jobs is acting as an Employment Agency in relation to this vacancy.
The Sr. ServiceNow System Administrator is a strategic technical leader responsible for the design, optimization, and governance of the ServiceNow platform. This role involves advanced configuration, integration, and performance tuning, as well as mentoring junior team members and aligning platform capabilities with business goals. 

Job Responsibilities

  • Provide Tier 2/3 end-user support for ServiceNow related issues, including trouble shooting and resolution.
  • Lead development, configuration, and maintenance of core modules such as Problem Management, CMDB, Service Catalog, HAM, SAM.
  • Lead integration of ServiceNow with other enterprise systems (Workday, Integra, etc.)
  • Stay current with ServiceNow releases and new features and recommend adoption strategies.
  • Advise Product Owner and Business Leadership on ServiceNow implementation and integration technical best practice
  • Design and implement complex workflows, business rules, UI policies, client/server scripts and automation.
  • Produce documentation necessary to facilitate usage of the system including user and admin guides.
  • Collaborate with stakeholders to gather and document solution requirements for critical incidents and requests.
  • Provide expertise and lead delivery of all major releases/upgrades from ServiceNow.
  • Leverage the agile methodology to prioritize and resolve story backlogs and forecast completion dates to manage stakeholder expectations.
  • Monitor system performance and proactively identify and resolve issues.
  • Support System Admin in developing training materials and conducting training sessions on ServiceNow applications and solutions at least once per quarter.
  • Provide mentorship and guidance to junior administrators and developers.

Other Educational Qualification

Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).

Skills

  • Minimum 5 years of hands-on experience with ServiceNow administration.
  • ServiceNow Certified System Administrator (CSA) certification.
  • Strong understanding of ITIL processes and best practices.
  • Experience with scripting and integrations.
  • Experience troubleshooting, analytical, and communication skills.
  • ServiceNow Certified Implementation Specialist CIS in one or more modules.
  • Experience with ServiceNow ITOM, HRSD, or SecOps.
  • Familiarity with Agile/Scrum methodologies.
  • Experience with CMDB and Discovery.

Salary

  • Negotiable

Posted By


IRC - International Rescue Committee

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Job Summary

  • Salary: Negotiable
  • Job Type: Full Time
  • Job Location: London, England, United Kingdom
  • Employment Type: Permanent
  • Experience: 2 to 5 Year (s)
  • Vacancy: 1
  • Job Level:Mid
  • Gender: Any
  • Published on:August 16, 2025
  • Application Deadline: October 17, 2025
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About the Company

  • Company Name: IRC - International Rescue Committee
  • Address: 122 East 42nd Street, New York, New York
  • Website: https://www.rescue.org
  • The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and 22 U.S. cities, IRC restores safety, dignity, and hope to millions uprooted by conflict or disaster. IRC leads the way from harm to home. In 2007, the IRC began providing humanitarian assistance to vulnerable and crisis-affected people in Jordan in response to an influx of Iraqi refugees and the strain on host communities. Following the eruption of the Syrian war in 2011, hundreds of thousands of refugees crossed into Jordan. The ongoing insecurity in Syria and the growing needs of refugees have strained Jordan’s resources and infrastructure and exacerbated pre-existing issues like water scarcity and high unemployment.  As resources become more limited, refugees and host communities have fewer economic opportunities and become more vulnerable. The IRC’s new strategy for Jordan shows our commitment to improving the safety, health, education, and economic well-being of people affected by conflict, in camp-based (Za’atari, and Azraq camps) refugees and urban-based refugees, and in coordination with the humanitarian community and the Government of Jordan.


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