Job Responsibilities

• Support the stabilization of Wave while providing support with transactions and processing in Human Resources Module in Wave (HCM), based on the steps provided in the relative guidelines and manuals.
• Assist HR focal points in Regional and Country Offices, HRAU and other members of the HR communities who have the responsibility to process and approve transactions in Wave by supporting and responding to their inquiries via email, Teams or similar support tools, such as Hypercare or any other ticketing system.
• Analyze the data used in the different processes to ensure it is correctly recorded so the processes run smoothly and do not fail.
• Elevate issues resulting from missing or incorrect data and open the tickets necessary for the Technical Team to support them.
• Maintain constant communication with the Business Analysts, the Technical Team, Business
• Transformation Team and other similar units to raise issues that need immediate support.
• Maintain constant coordination within units to find out how the issues raised as bugs and defects affect them.
• Whenever needed, coordinate data cleaning exercises to enhance streamlining of the different HR processes.
• Support Business Analysts in the testing of scenarios related to enhancement to solve bugs and defects to make sure the results are as intended and keep track of errors, bugs or any relevant feedback.
• Assist in analysis of system performance, addressing defects and elevating issues as well as suggesting if the scenarios can continue or not.
• Generate reports as required.
• Perform other related duties as may be assigned.