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Walk-in Services Intern

Category: Hospitality/ Travel/ Tourism
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Job Description

2Pi-Jobs is acting as an Employment Agency in relation to this vacancy.
The Walk-In Services team is the first point of contact for the nearly 2,000 new walk-in clients who visit the IRC in Silver Spring each year. The team works directly with  humanitarian immigrants of varying statuses resettling in the DC Metro area to ensure that they have timely access to both internal and external programming and benefits. This service opportunity will be trained and supervised by  an Intake Specialist or the Intake Coordinator. 

Job Responsibilities

  • Conduct in-person screenings to assess clients for their eligibility for referral to internal IRC programming, including casework, employment, and immigration services & for external public benefits and resources. 
  • Complete program enrollment forms with clients to inform them of their rights and responsibilities & ensure all required client documentation is scanned and electronically on file. 
  • Assist clients with applying for eligible public benefits, including cash assistance and medical insurance. 
  • Conduct follow-up calls with new potential clients inquiring about IRC services, including providing them with walk-in day information, rescheduling, and responding to general inquiries. 
  • Assist the team with scheduling contract interpreters for appointments. 
  • Regularly track service provision through electronic data entry and organize required client documentation. 
  • Other duties as assigned by the Walk-In Services team. 
  • Learning Objectives: 
  • Intern will gain US resettlement agency experience, including assessing a high volume and broad range of new potential clients. 
  • Intern will acquire knowledge of internal programs and public benefits available to humanitarian immigrants. 
  • Intern will learn how to communicate with a global population, including how to effectively utilize interpreters. 
  • Intern will learn tracking and reporting requirements for resettlement agencies and how capturing this data improves services. 

Other Educational Qualification

Current undergraduate, graduate student or less than 12 months out of school. 

Skills

  • Minimum 24 hours per week, three-month commitment and three full working days per week. 
  • Proficient digital literacy skills (e.g., MS Excel, Outlook, and Word) and the ability to learn new software and tasks. 
  • Organized and attentive to detail. 
  • Ability to work independently and multi-task. 
  • Strong verbal and written communication skills. 
  • Interest in working with humanitarian immigrants
  • Knowledge of or interest in learning about public benefits and other community resources. 
  • Fluency in French, Spanish, Amharic or other languages spoken by the client base is a plus. 

Salary

  • Negotiable

Posted By


IRC - International Rescue Committee

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Job Summary

  • Salary: Negotiable
  • Job Type: Full Time
  • Employment Type: Contractual
  • Experience: 0 to 1 Year
  • Vacancy: 01
  • Job Level:Mid
  • Gender: Any
  • Published on:October 18, 2025
  • Application Deadline: December 19, 2025
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About the Company

  • Company Name: IRC - International Rescue Committee
  • Address: 122 East 42nd Street, New York, New York
  • Website: https://www.rescue.org
  • The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and 22 U.S. cities, IRC restores safety, dignity, and hope to millions uprooted by conflict or disaster. IRC leads the way from harm to home. In 2007, the IRC began providing humanitarian assistance to vulnerable and crisis-affected people in Jordan in response to an influx of Iraqi refugees and the strain on host communities. Following the eruption of the Syrian war in 2011, hundreds of thousands of refugees crossed into Jordan. The ongoing insecurity in Syria and the growing needs of refugees have strained Jordan’s resources and infrastructure and exacerbated pre-existing issues like water scarcity and high unemployment.  As resources become more limited, refugees and host communities have fewer economic opportunities and become more vulnerable. The IRC’s new strategy for Jordan shows our commitment to improving the safety, health, education, and economic well-being of people affected by conflict, in camp-based (Za’atari, and Azraq camps) refugees and urban-based refugees, and in coordination with the humanitarian community and the Government of Jordan.


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