Key Terms used in the Customer Service Industry

27/09/2022

Job Life

Net Promoter Score, or NPS, is a customer satisfaction benchmark used to evaluate the chances of customers recommending the brand to their con

Preparing for Customer Service Jobs in Contact Centers

27/09/2022

Job Life

Much of the work in the customer service (CS) industry happens in real-time. Given the fast-paced and dynamic nature of work, it would help if candidates pay attention to honing certain capabilities to get off to a gr

How to quickly land a successful Customer Service Job

27/09/2022

Job Life

Customer experiences are crucial for any business, and it is crucial to keep in mind that even one negative experience can affect the business and brand of any company. It is a possible scenario to have customer servi

Career advice for students graduating in the midst of a pandemic

27/09/2022

Career Advice

Since the pandemic, life, as we know it, has changed. The post-pandemic work landscape is still in flux. It has caused anxiety, especially for recent graduates and those about to graduate. While career planning must b

Best Reasons To Work In Customer Support Jobs

27/09/2022

Job Life

When you pursue a career as a customer service executive, you develop professional skills along the way that help you grow in your career. If you want to chase this job role but are unsure about the future, we have got you covered. Let’s dive in.

Managing Interruptions and Dealing with Distractions

23/09/2022

Job Life

Whether you’re working at the office, or virtually, or in a hybrid capacity, interruptions and distractions surround you! In many ways, this is simply the nature of today’s working world, and for some role

Get That Promotion! Strategies for Career Advancement

23/09/2022

Career Advice

So you want to advance your career? Better get in line…you’re not the only one! Of course, if you’d rather jump to the front of the line, there are certain things you can do to position yourself as

How to Work With (and For) Difficult People

23/09/2022

Career Advice

Let’s be honest: The workplace is full of difficult people! You aren’t going to “love” everyone you work with or for, but you still have to find a way to create productive working relationships

Looking for a Promotion? 3 Ways Managers Evaluate You

23/09/2022

Job Life

Let’s discuss the things that are being evaluated when you’re going for a promotion. The three things that managers are considering include your past performance, your current competence, and your future p

How to Avoid Being Pigeonholed at Work

23/09/2022

Job Life

If you’ve been attempting to advance your career for a while without success, you may be a victim of “pigeonholing.” Put simply, being pigeonholed at work means that people have developed such a strong image of you in your current pos

Exploring Key Performance Indicators (KPIs): Why You Need Them & How to Define Them

23/09/2022

Career Advice

As a professional, you have almost certainly heard of Key Performance Indicators—the quantifiable metrics that prove whether or not you’re performing successfully within your role. While the terminology is

The Problem with Employer Created Professional Development Plans

23/09/2022

Throughout the course of my work as a career coach and professional development trainer, I’ve helped hundreds (if not thousands) of people to create their own PDP (or professional development plan).