2PiJobs.com

Category: HR/Org. Development

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2Pi-Jobs is acting as an Employment Agency in relation to this vacancy.

Manage end-to-end client complaints (bookings, cancellations, refunds, travel services) using ERP, ensuring timely resolution and root cause analysis.
Develop and enforce SOPs for all client-facing processes, conduct audits, and monitor KPIs to maintain service excellence and regulatory compliance.
Collect and analyze feedback from surveys, online reviews, and call centers; identify trends and implement process improvements to enhance customer experience.
Work with operations, sales, and reservations teams to resolve issues, prevent recurring problems, and provide management with actionable dashboards and reports.

Bachelor’s degree in Hospitality, Travel & Tourism, Business Administrationor in any relevant field.

Open to Arabic nationalities.
At least 3years UAE experience in the same role from travel and tourism industry with strong knowledge of UAE labor laws, travel regulations, airline/hotel service standards, and complaint resolution frameworks.
Must be proficient in ERP and ticketing systems, MS Office, and reporting tools.

Up to 12K AED all-inclusive depending on experience and qualifications.

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Company Name: RTC1 Recruitment Services
Website: https://rtc-1.com/
RTC 1 Employment Services is a Dubai based recruitment firm that is serving clients in multiple industries in the UAE and across the Gulf Region. We offer staffing services for all levels, from skilled personnel up to C-Level. Our recruitment executives are handpicked to work on specific industries. Over time, they have developed knowledge and gained experience, enabling them to become experts in their field. We are skilled in sourcing, headhunting, and matching the right person to the right opportunity and we take pride in the work that we do. Our multiple premium databases when combined, offer millions of active jobseekers who are eager to explore new opportunities. We are positive that our services can add value to your staffing requirement. Get in touch to know more.