Job Responsibilities

• Design and operationalize a participatory stakeholder engagement strategy aligned with the Stakeholder Engagement Plan (SEP), ensuring alignment with EIB’s Environmental and Social Standards (ESS) and UNDP’s conflict-sensitive guidelines.
• Lead the implementation of the Stakeholder Engagement Plan (SEP).
• Conduct stakeholder mapping to identify key actors (local communities, municipalities, CSOs, displaced populations, women/youth groups, etc.) and tailor engagement approaches to their needs. Maintain a stakeholder database and engagement log, tracking interactions, issues raised, and follow-up actions.
• Establish and maintain regular communication with key stakeholders including local authorities, CSO-s, community leaders, vulnerable groups, and other project partners.
• Organize, facilitate, and document stakeholder regular consultations, town hall meetings, public information meetings, and focus group discussions to ensure transparency, inclusivity and to integrate community feedback into project design, implementation, and monitoring.
• Integrate gender equality, youth empowerment, and inclusion of marginalized groups (e.g., persons with disabilities, ethnic minorities) into all engagement activities.
• Develop appropriate communication materials (e.g., brochures, radio spots, social media content) to inform communities about project objectives, timelines, and benefits.
• Lead awareness campaigns on infrastructure interventions (e.g., new educational institutions, clinics, water systems) to ensure transparency and manage expectations.
• Promote participatory approaches in all community-level activities to strengthen local ownership, voice, and accountability.
• Ensure that community members, particularly women, youth, and vulnerable populations, are meaningfully engaged and represented.
• Identify community concerns and perceptions early and ensure appropriate and timely feedback mechanisms are in place.
• Establish and manage a community feedback mechanism (e.g., hotlines, suggestion boxes, digital platforms) to capture concerns related to project activities.
• Ensure timely resolution of grievances in collaboration with the Environmental and Social Safeguards Analyst, adhering to EIB’s redress protocols.
• Document and report grievances, resolutions, and lessons learned to inform adaptive management.
• Monitor social dynamics and potential risks in the target areas and provide regular analysis and recommendations to the project team.
• Build capacities of local actors, including community groups and municipal counterparts, on participatory governance, social inclusion, and inclusive decision-making.
• Support the Syunik Governor’s Office and municipalities to institutionalize community engagement practices beyond the project lifecycle.
• Promote local ownership by involving communities in monitoring infrastructure construction and service delivery.
• Provide technical inputs to training materials, community development plans, and communication tools tailored to local contexts.
• Prepare periodic reports on community engagement activities, including success stories, challenges, lessons learned, and recommendations.
• Provide inputs to Project Manager for donor and project reports related to community relations and social performance indicators.
• Ensure timely and accurate documentation of stakeholder engagement processes and consultations.
• Organize training for the project personnel to enhance their capacities in the technical matters of the thematic area of the project. 
• Contribute substantively to knowledge networks and communities of practice within the thematic area of the project.