Job Responsibilities

• Strategic Client and Stakeholder Management
• Serve as the senior point of coordination for client requests, ensuring responsiveness, clarity, and alignment with program objectives.
• Translate client needs into operational delivery plans, budgets, schedules, and service workflows.
• Maintain trusted working relationships with clients, partners, vendors, and internal stakeholders.
• Anticipate issues, provide practical solutions, and manage changes in scope, timing, or delivery requirements.
• Ensure all client engagements are managed professionally, with a strong focus on service excellence and accountability.
• Delivery Leadership
• Oversee the end-to-end planning and delivery of a range of activities, including events, technical assistance, and advisory services.
• Ensure all milestones, deliverables, and dependencies are managed effectively and on schedule.
• Lead the development of operational plans, delivery frameworks, and contingency arrangements.
• Ensure delivery is aligned with work orders, client expectations, contractual obligations, and quality standards.
• Provide senior oversight during high-profile or sensitive events to ensure flawless execution.
• Tasking Note Delivery Oversight
• Monitor and ensure the delivery of Tasking Notes (TN) in relation to activities.
• Review TN requirements, timelines, and deliverables to ensure they are accurately captured and actioned.
• Coordinate with internal teams and relevant stakeholders to track TN progress and ensure timely completion.
• Escalate delays, risks, or issues affecting TN delivery and take corrective action where required.
• Ensure TN outputs are aligned with client expectations, operational plans, and overall activity delivery requirements.
• Team Leadership and Supervision
• Supervise, guide, and develop team members including Managers, Coordinators, and Assistants.
• Set clear priorities, delegate responsibilities effectively, and monitor team performance against deadlines and quality standards.
• Provide coaching, feedback, and support to strengthen team capability and accountability.
• Foster strong collaboration across delivery functions to ensure integrated service delivery.
• Build a high-performing, responsive, and solutions-oriented team culture.
• Quality Assurance and Continuous Improvement
• Establish and maintain high standards for activity delivery.
• Review operational outputs to ensure accuracy, consistency, and alignment with client requirements.
• Lead improvements to systems, workflows, templates, and standard operating procedures.
• Capture lessons learned and drive continuous improvement across delivery processes.
• Promote efficiency, risk awareness, and service quality across all operational activities.
• Program and Operational Coordination
• Work closely with the Team Leader and Operations Lead to ensure delivery is aligned with broader program priorities and operational strategy.
• Monitor workloads, dependencies, timelines, and delivery risks across multiple concurrent activities.
• Contribute to operational planning, resource allocation, and performance reporting.
• Support budget oversight and cost-conscious decision-making in relation to delivery.
• Ensure accurate documentation, tracking, and reporting across all activities.
• Risk, Compliance, and Governance
• Identify, assess, and mitigate operational, reputational, and delivery risks.
• Ensure compliance with DFAT requirements, internal Tetra Tech and Aus4ASEAN Futures TSSP policies, procurement standards, and duty-of-care obligations.
• Support governance processes through timely reporting, documentation, and escalation of issues.
• Ensure delivery practices reflect high standards of probity, transparency, and professionalism.