Job Responsibilities

• Programming Management & Coordination:
• Support the coordination of economic empowerment services by assisting with scheduling, documentation, and communication across program areas.
• Assisting with tracking caseload assignments and monitoring service delivery to help ensure timely and accurate client support, including conducting internal reviews, identifying challenges, and supporting quality assurance of documents submitted by staff.
• Assisting in ensuring personal compliance, as well as supporting the team’s adherence, to all agency policies, procedures, and protocols.
• Participate in regular team meetings and contribute to a collaborative, supportive work environment.
• Support onboarding and training of new team members by sharing resources and helping orient them to program procedures.
• Assist in preparing and reviewing program documentation to support quality assurance and compliance efforts. 
• Coordinate AmeriCorps members who provide Financial Literacy and Job Readiness Training.
• Help coordinate seasonal activities such as VITA program by supporting logistics and communication.
• Client Services:
• Assist with the delivery of client services including outreach, orientation, intake, and assessments for programs such as Financial Capabilities, Benefits Navigation, and digital skills 4 All.
• Maintain accurate and timely documentation of client interactions and services in accordance with program requirements.
• Collaborate with team members to address client needs and escalate complex cases to the Economic Empowerment Supervisor.
• Support efforts to increase access for female participants and other underrepresented groups by identifying and addressing barriers to participation.
• Help maintain relationships with community partners by coordinating referral and participating in outreach activities.
• Program Oversight:
• Assist with maintaining accurate program records, including case files and electronic data entry, in accordance with IRC and funder requirements.
• Support quality assurance efforts by preparing documentation and assisting with periodic file reviews under the direction of Economic Empower Supervisor.
• Help track progress toward program goals by collecting and organizing data related to service delivery and client outcomes.
• Assist in producing high-quality program reports for IRC headquarters and funders in a timely manner.  
• Team/Office Participation:
• Collaborate with team members to ensure coordinated, client-centered service delivery across programs.
• Communicate effectively with colleagues across departments to support integrated service provision.
• Assist with data collection and feedback processes using IRC-approved tools to help inform program improvement.
• Perform other duties as assigned by supervisor to support program and office operations.