Job Responsibilities

• Ensure implementation of ICT strategies and introduction/ implementation of new technologies.
• Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the IRH technology environment.
• Provide input to elaboration of internal policies and procedures on ICT use. Elaborate the content of internal Standard Operating Procedures in ICT in consultation with office management.
• Conduct market research and analysis and introduce new technology for IRH system updating and improvement.
• Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids. 
• Support to develop and update the ICT annual plan. Ensure maintenance of measures in place for business continuity and disaster recovery processes and procedures.
• Provide support to the use of ERP functionality for improved business results and improved client services. 
• Ensure effective functioning of the IRH hardware and software packages.
• Provide advice on maintenance of equipment and acquisition of hardware supplies. 
• Supervise the implementation of corporate UNDP systems.
• Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.
• Provide automation and digitalization support for both IRH Operations and Programmes.
• Provide support in the development of the new software packages for high impact results (e.g., office management system, electronic registry, etc.) as required. 
• Support development of new automation tools using UNDP corporately developed platforms.
• Participate in developing Terms of Reference (TOR) for software products and provide monitoring and evaluation support to Programme teams during the development life cycle. 
• Support provision of in-house development of tools for programme and operations as needed.
• Improve business processes with Artificial Intelligence tools and software.
• Identify opportunities and ways of converting business processes into web- based systems to address the issues of efficiency (e.g., office management system, donor profile software, knowledge management systems).
• Ensure efficient network administration.
• Monitor the network connection on a daily basis to ensure a stable and responsive network environment.
• Operate network utility procedures; define network users and security attributes; establish directories, menus, and drive-mappings; configure network printers; and provide user access. Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of attacks.
• Implement cloud-based backup and restoration procedures for local drives. 
• Ensure timely upgrade of LAN Infrastructure and Internet connectivity to meet UNDP requirements. 
• Respond to user needs and questions regarding network access.
• Maintain up-to-date parameters of information for the network clients and electronic mail.
• Trouble-shoot and monitor network problems.
• Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts in cooperation with the Procurement Unit. 
• Ensure facilitation of knowledge building and knowledge sharing in the CO.
• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision.
• Organize training for the operations and project staff on ICT issues. 
• Synthesize lessons learned and best practices in ICT.
• Provide sound contributions to knowledge networks and communities of practice.