Job Responsibilities

• Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client. 
• Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program. 
• Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed. 
• Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments. 
• Conduct community outreach and maintain a strong network of service providers that meet client needs. The ICM caseworker may also be expected to maintain a strong relationship with local and state level refugee coordinators and health coordinators to ensure client needs are met. 
• Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level. 
• Respond to client crises, with guidance from supervisor as needed. 
• Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files. 
• Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO). 
• Attend relevant trainings and meetings at the local and national level. 
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.