Job Responsibilities

•  Support the implementation and monitoring of protection case management activities, including comprehensive assessments, case planning, referral, follow-up and case closure for individuals with specific protection needs, in accordance with project Standard Operating Procedures (SOPs), protection principles and quality standards. 
• Provide  case management and protection support to vulnerable migrants and refugees, including survivors of gender-based violence (GBV), victims of trafficking (VoTs), unaccompanied and separated children (UASC), persons with disabilities, individuals with serious medical conditions and other individuals with specific protection needs.
• Monitor and maintain accurate, complete and up-to-date case records and referrals through approved case management and information management systems, ensuring timely documentation, data quality, compliance with IOM data protection, confidentiality and information-sharing principles, and contributing to regular project reporting and monitoring.
• Prepare and track Purchase Requests (PRs), Payment Request Forms (PRFs) and other administrative documentation related to case management assistance, in coordination with relevant support units.
• Act as focal point for administrative coordination of project implementation, involving extensive liaison with diverse organizational units and external parties to initiate requests, obtain necessary clearances, process and follow-up on administrative actions, etc.
• Draft case summaries, status reports, identifying shortfalls in delivery, bring them to the attention of the supervisor and suggest remedial actions.
• Prepare correspondence on project issues; prepare and update reports, briefing notes, graphics, statistical tables, presentation and other forms of documentation. 
• Accompany beneficiaries, where required, to facilitate access to protection services, healthcare, legal assistance and other relevant services in accordance with national procedures and project SOPs.
• Participate in meetings and conferences; assist in coordinating implementation activities with local authorities, partners, United Nation agencies, intergovernmental and non-governmental organizations, donors and other stakeholders relevant to the project. 
• Support monitoring of implementing partners, participate in case conferences and multidisciplinary discussions where required, and contribute to capacity-building activities, field visits, development of case management tools and other programme implementation activities. 
• Perform other related duties as assigned.