Job Responsibilities

• Patient Reception and Registration:
• Greet and welcome patients and visitors in a professional and courteous manner.
• Accurately register patients, verifying personal and insurance information.
• Manage patient check-in and check-out procedures.
• Ensure patient confidentiality and adherence to privacy policies.
• Appointment Management:
• Schedule, reschedule, and confirm patient appointments.
• Manage appointment calendars and optimize scheduling to minimize patient wait times.
• Coordinate with medical staff regarding appointment schedules and urgent cases.
• Communication and Information:
• Answer and direct phone calls, emails, and inquiries promptly and professionally.
• Provide accurate information to patients regarding clinic/hospital services, procedures, and policies.
• Relay messages to medical staff and other departments.
• Administrative Support:
• Maintain organized patient files and records.
• Process patient payments and handle billing inquiries.
• Manage front desk supplies and ensure a clean and organized reception area.
• Perform general clerical duties, including filing, photocopying, and data entry.
• Insurance and Billing:
• Verify patient insurance information and process insurance claims.
• Handle patient co-payments and billing inquiries.
• Ensure accurate recording of financial transactions.
• UAE Specific Requirements:
• Familiarity with UAE health insurance procedures and regulations.
• Knowledge of local healthcare protocols and customs.
• Experience with electronic medical records (EMR) systems used in the UAE.