Job Responsibilities

• Statewide Strategy & Coordination
• Serve as IRC Arizona's statewide point of coordination for Health and Safety & Wellness programming, aligning strategy, tools, and resources across Phoenix and Tucson without centralizing day-to-day office operations.
• Identify statewide and office-specific program priorities and support leadership in decisions about program investment, expansion, consolidation, or redesign.
• Create a shared framework for collaboration and shared program standards that promote consistency and quality while preserving local flexibility.
• Build and disseminate knowledge and analysis of local and national public health, safety, and wellness trends that affect IRC clients; act as IRC Arizona's subject matter expert on these issues.
• Program Oversight & Quality
• Oversee Health and Safety & Wellness program staff in a manner that supports the exchange of ideas, encourages camaraderie and collaboration, and fosters professional development.
• Design strategies and frameworks to effectively operate programs and coordinate logistics for grant implementation, program subcontracts, and monitoring of grant activities across both offices.
• Implement, monitor, and provide ongoing training on a trauma-informed service model for Health and Safety & Wellness staff.
• Provide appropriate supervision and case coordination to ensure acute client needs are met in a timely and culturally appropriate manner across all programs.
• Monitor provision of services through regular and systematic file reviews, client interviews, and field visits to ensure compliance with donor requirements and delivery of quality services.
• Track budgets, program expenditures, and activities across programs; ensure donor deliverables are met; compile data and draft reports as required by donor and agency specifications.
• Program Development & Community Expansion
• Support the development of new and expanded programming, including intensive case management, anti-human trafficking and survivor support services, behavioral health and psychosocial support, chronic disease prevention, maternal and child health, healthcare navigation, community health worker initiatives, and health education.
• Identify key stakeholders, partners, resources, donors, and volunteers to support program growth.
• Assess opportunities to responsibly adapt or expand select services to broader underserved populations whose needs overlap with those of IRC's existing clients, consistent with IRC's mission, policies, and operational capacity.
• Coordinate with other IRC teams to create multi-disciplinary approaches to services that facilitate the best possible client outcomes.
• Partnership & Funding Development
• Build and maintain statewide relationships with state and local health agencies, FQHCs, hospital systems, universities, Medicaid health plans, behavioral health providers, law enforcement, community organizations, and philanthropic partners.
• Develop strategies to enhance community outreach and engage new stakeholders.
• Review, recommend, and write new grant opportunities in alignment with the office strategic action plan and in partnership with the Grants Manager, identifying federal, state, county, municipal, foundation, healthcare, and victim-services funding opportunities.
• Support diversification of funding to reduce dependence on refugee arrival levels or any single government funding stream.
• Staff Supervision & Development
• Provide direct supervision to program supervisors and staff across the Health and Safety & Wellness departments (see Key Working Relationships).
• Provide coaching, leadership development, technical assistance, and opportunities for cross-office collaboration to strengthen local leadership and staff capacity.
• Provide supervision to AmeriCorps members, MSW interns, and volunteers associated with each program.
• Compliance & Organizational Commitment
• Ensure coordination with the development and implementation of outreach and training activities to meet program outcomes.
• Participate in senior management meetings and staff development activities as requested.
• Role model IRC values and commitment to mission and clients.
• Comply with all IRC policies, procedures, and protocols, including the IRC Way and Child Safeguarding.
• Other duties as assigned.