Job Responsibilities

• Program Oversight & Service Delivery
• Ensure the delivery of comprehensive, timely, and high-quality services in accordance with PIR Cooperative Agreement, ICM contract, ECM’s URCM contract, and other funder requirements.
• Guide implementation of programs, ensuring adherence to client-centered, trauma-informed, and strengths-based approaches.
• Screen clients for program eligibility and assign caseloads to case managers.
• Support staff in responding to client crises, safety concerns, and complex cases.
• Collaborate with other departments (employment, health, education, youth, etc.) to coordinate referrals and integrated service delivery.
• Maintain program knowledge and adapt to policy updates, best practices, and compliance requirements.
• Facilitate cross department case staffing and strategic efforts to increase and maintain collaboration across resettlement programs.
• Staff Supervision & Development
• Supervise a team of 7–8 staff and multiple interns across three casework programs, including onboarding, training, and ongoing coaching.
• Conduct regular individual supervision, team meetings, and performance evaluations in alignment with IRC’s People Manager Standards.
• Foster a respectful, inclusive, and supportive environment for staff and clients.
• Provide leadership in recruitment, retention, and professional development of staff, volunteers, and interns.
• Compliance, Quality Assurance & Reporting
• Monitor casework documentation, client case files, and case notes for accuracy, timeliness, and compliance with federal, state, and IRC standards.
• Become the office expert on the casework federal contract requirements and standards.
• Ensure program outcomes and client progress are tracked, analyzed, and reported.
• Prepare for monitoring visits from IRC headquarters, state, and federal partners.
• Manage program budgets and spending, including oversight of direct client assistance and approval of financial expenditures.
• Community Engagement & Partnership Building
• Build and maintain strong partnerships with housing providers, service organizations, employers, and government agencies to expand resources for clients.
• Represent IRC in public, professional, and governmental forums as needed.
• Liaise with the Utah Refugee Services Office, local coalitions, and national IRC networks on program development, compliance, and coordination.
• Regularly bring in partners and service providers to train and inform the case management teams on resources and processes in the community. 
• Leadership & Strategy
• Identify opportunities for innovation, resource development, and sustainability of casework services.
• Support grant writing, reporting, and fundraising efforts related to casework services.