Job Responsibilities

• Act as the primary field coordination focal point for MPRR activities,  supporting effective communication and alignment between programme management and field-based IOM case workers, including Government social workers.
• Assist in coordinating  the implementation of post-arrival and reintegration workflows, including procedures introduced following PARNA training and backlog reduction measures.
• Coordinate and monitor counselling sessions and PARNA profiling activities,  in compliance with standard tools, guidance and protection principles.
• Regularly shadow counselling sessions to  check quality, structure and consistency, providing on-the-job coaching, feedback and corrective guidance to staff as required.
• Support the management of migrant flows at JP2 and during key operational activities to prevent delays, overcrowding or workflow bottlenecks.
• Review and validate weekly workplans submitted by case workers and assistants, ensuring realistic planning and alignment with programme priorities and backlog reduction targets.
• Review weekly activity updates and performance monitoring tools, identifying delays, underperformance or operational constraints and flagging issues to programme management with concrete recommendations.
•  Verify that MiMOSA (IOM case management database) is systematically and timely updated by each case worker, in coordination with the Information Management team, and promote its effective use during counselling and case management.
• Follow up on pending, misallocated or overdue cases and support corrective actions to facilitate timely case progression and closure.
• Support and coordinate project launches and reintegration activities, ensuring adequate planning, staff coordination and adherence to approved procedures.
• Contribute to internal coordination meetings and provide field-based inputs to programme planning and various reporting, backlog action plans and operational decision-making.
• Liaise with relevant internal units, implementing partners and government counterparts at field level as required to support smooth implementation.
• Perform duty travel to sub-offices and satellite offices as required.
• Perform such other duties as may be assigned.